Emergency Repairs in Queensland Rentals: What Tenants and Landlords Need to Know

Introduction

When an urgent repair issue happens in a rental property, knowing what to do - and acting quickly - can make all the difference.

Whether it’s a burst pipe, dangerous electrical fault, storm damage, or loss of hot water, emergency repairs are designed to protect both tenants and property owners from safety risks and costly damage.

At LJ Hooker Property Complete, we believe clear communication and fast action are key to resolving maintenance issues as smoothly as possible.

Here’s what landlords and tenants in Queensland need to know about emergency repairs under current tenancy legislation.

What is Considered an Emergency Repair?

Under Queensland’s Residential Tenancies and Rooming Accommodation Act 2008, emergency repairs are issues that make a property unsafe, insecure, or unsuitable to live in.

• Burst water services or serious water leaks
• Blocked or broken toilets
• Serious roof leaks
• Gas leaks
• Dangerous electrical faults
• Flooding or significant flood damage
• Failure of essential services such as electricity, gas, or water
• Loss of hot water
• Serious storm or fire damage
• Faults that make the property unsafe or insecure
• Repairs required under Queensland’s Minimum Housing Standards

What Isn’t an Emergency Repair?

Not all maintenance issues are classified as emergencies.

Routine maintenance may include dripping taps, general wear and tear, loose handles, cosmetic damage, or minor appliance issues.

The Fastest Way to Report Maintenance

We strongly encourage all tenants to lodge maintenance requests through the OurProperty app.

Using the app allows our team to receive requests faster, keep clear written records, review uploaded photos immediately, send work orders to contractors faster, and track communication more efficiently.

For urgent matters, tenants can also contact our office on 1300 360 388.

What Should Tenants Do During an Emergency?

Contact your property manager or emergency repair contact as soon as possible. The emergency repair number can be found on your tenancy agreement.

For the quickest response, lodge the issue via the OurProperty app and include a clear description, photos where possible, and details about any safety concerns.

If safe to do so, tenants should also take reasonable steps to minimise further damage.

Final Thoughts

Emergency repairs can happen unexpectedly, but understanding the correct process helps protect both tenants and landlords.

If you have questions about emergency repairs or property maintenance, contact the team at LJ Hooker Property Complete on 1300 360 388, this also has an option to divert your call after hours. We’re here to help.